Policies and FAQ
Covid-19
The health and safety of our team and customers will always our first priority. We are sanitize high touch areas and thoroughly disinfect surfaces between each customer.
Consultations
Consultations are complimentary and required prior to color correction and extension services. Reach out to us for more information!
Cancellations
We require 48 hours notice if you need to cancel or reschedule your appointment. If you fail to provide 48 hours notice when cancelling your appointment, you will be charged up to 100% of the service.
No-show
If you fail to show for your appointment without providing notice, a full service fee will be required to book any and all future appointments.
Late arrival
Stuck in traffic? We've been there too. Our salon has a 15-20 minute late window for all scheduled appointments. If you are unable to make it to your appointment within this window your appointment may cancelled and may result in a fee. Give us a heads up if you're running behind so we can figure out how to best serve you.
Pricing and negotiations
Prices quoted by your stylist are firm and non-negotiable.
Payment
Payment is due at the time of service. We accept all credit and debit card payments, app payment, and cash in exact change