FAQ & Policies
Cancellations
We require 48 hours notice if you need to cancel or reschedule your appointment. If you fail to provide 48 hours notice when cancelling your appointment, you will be charged up to 100% of the service.
No-show
If you fail to show for your appointment without providing notice, a full service fee will be required to book any and all future appointments.
Late arrival
Stuck in traffic? We've been there too. Our salon has a 15-20 minute late window for all scheduled appointments. If you are unable to make it to your appointment within this window your appointment may cancelled and may result in a fee. Give us a heads up if you're running behind so we can figure out how to best serve you.
Consultations
Consultations are complimentary and required prior to color correction and extension services. Reach out to us for more information!
Payment
Payment is due at the time of service. We accept all credit and debit card payments. We are a cashless business and do not accept cash payments at this time.
Pricing and negotiations
Prices quoted by your stylist are firm and non-negotiable. Talk to your stylist prior to your appointment to ensure you fully understand the costs associated with your requested services. We do not offer refunds.
Parking
Paid street parking is available in the Uptown neighborhood, as are several pay lots nearby. Give yourself extra time to find parking and walk to your appointment.